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Returns

We hope you love everything you order from The Dog Market, but we get that sometimes things don’t work out! 

The Dog Market products come in a number of different sizes, so please check the individual product descriptions for measurements or by checking the size guides provided on each individual product listing.

Please note that unfortunately we do NOT offer product exchanges. If you purchase the wrong size, you will still need to do this Returns process and purchase the correct size on a separate order with a credit note we issue you.

Our Online Returns policy* 

  • The Dog Market will accept returns within 10 days of you receiving your order.
  • If a third-party seller has sent you the wrong item or your item is faulty/damaged, we’ll happily cover the cost of return shipping. If you’ve changed your mind or purchased the wrong size, shipping will be at your own expense.
  • All returned products must be unused, in their original undamaged packaging and contain no dog fur.
  • To start your Returns process, please submit your return via this form.
  • Then Dog Market customer service team will then be in touch with you within 48 hours to advise of next steps.
  • Please allow 2-3 weeks from the time the item has been sent back to us, for all returns to be receipted and refunds/credit notes to be issued.  
  • We do not refund sale items for a change of mind or incorrect sizing.


Faulty or Wrong Product?

  • If you have received an incorrect or a faulty item, please email us – woof@thedogmarket.com.au along with your order number and description of what you have incorrectly received along with photos. We must be notified within 7 days of delivery that there is a fault with the product. A customer service team member will be in touch with you regarding the Returns Process.